The Complete Guide to SASSA Status Check & SRD Grant in 2025
Millions of South Africans rely on the Social Relief of Distress (SRD) grant, also known as R370 (formerly R350), administered by SASSA. To ensure you receive these essential funds, it’s vital to know how to do a SASSA status check—a simple yet powerful tool that keeps you informed at every step. This guide explains the process in plain terms, with guidance on applications, checking status, appealing declines, common pitfalls, and helpful resources.
1. What is the SASSA Status Check?
A SASSA Status Check is an accessible, free, and secure way to track the progress of your SRD grant application. With just your South African ID number and registered phone number, you can quickly see if your application is:
- Pending (under review)
- Approved (granted – with payment details)
- Declined (with reasons and next steps)
- Payment Processed (funds are being released)
Staying informed through regular status checks helps you avoid missed payments and take action if issues arise.
Why Monitoring Your SASSA Status Matters
Consistent checking is essential because:
- Avoiding Missed Payments: Payment schedules shift monthly; tracking ensures you’re ready.
- Timely Corrections: Errors in banking or ID details can block your payment—early detection prevents that.
- Appealing Incorrect Declines: If declined and you believe it’s wrong, quick appeal within 30–90 days is crucial.
- Stopping Fraud or Scams: Monitoring can alert you to unexpected activity, protecting you from identity theft.
Eligibility for the R370 SRD Grant
To qualify for the SASSA R370 grant, you must meet:
- Be a South African citizen, permanent resident, refugee, or asylum seeker (with valid permit)
- Be aged 18–60 (some sources say up to 59 or 60)
- Be unemployed, with no alternative income (UIF, NSFAS, salary, etc.).
- Pass the means test (≤ R625/month income).
How to Apply for the SRD Grant
Application can be done via:
- Online Website: Visit srd.sassa.gov.za → “Apply” → enter ID, mobile, OTP, personal & banking info → submit.
- WhatsApp: Send “Hi” or “SRD” to 082 046 8553 → follow chat prompts with ID, name, and details.
- USSD Code: Dial 1347737# or 1203210# → follow menu → enter ID, phone, etc.
- GovChat App: Download from the app store → select SRD application option.
- SMS: Some use 1347737# via SMS, though support may vary
5. What Happens After Applying
Once submitted:
- Electronic Verification against Home Affairs, UIF, SARS, SOCPEN, banking system.
- Status changes from “Pending” (5–10 working days, sometimes 60–90 days) to Approved/Declined.
6. Using the SASSA Status Check Tool
Online via Website
Go to the official SRD portal → select “Check Status” → enter your ID and phone → see your status.
Using WhatsApp
Send “Status” to 082 046 8553 → follow prompts to view your current application standing.
Via USSD
Dial 1203210# → follow prompts → view statu.
Call Centre
Ring 0800 601 011 to speak directly with a SASSA representative.
Interpreting Your Status Result
| Status | Meaning | Next Step |
| Pending | Your application is under review | Wait, check back in 5–10 days |
| Approved | You’ve been approved; payment method & date will show | Monitor bank or collect at points when indicated |
| Declined | Rejected for specified reasons | Check reasons, consider appeal within allowed timeframe |
| Reapplication Required | Needed if you missed applying for the current cycle | Submit a fresh application |
| Payment Processed | Funds are being released or already paid | Log into account or collect payment |
| Cancelled | You cancelled your application | Reapply if you still qualify |
Why Your Application Might Be Declined
Common causes include:
- Incorrect or mismatched ID/name (Home Affairs)
- Alternative income sources (UIF, NSFAS, salary)
- Bank account issues: incorrect details or closed account
- Unverified or incorrect mobile number
- Registered as “deceased” in national systems
What to Do If Declined
Reapply (if applicable)
If status says “Reapply,” simply apply again for the current period.
Lodge a Reconsideration
Appeal the decision by:
- Visiting the Appeals portal: srd.dsd.gov.za/appeals
- Enter ID and phone → OTP → “Reconsideration Application” → choose month and reason → submit
Processing up to 60–90 days
Appeal at ITSA
If reconsideration is denied:
- Appeal to Independent Tribunal for Social Assistance Appeals (ITSA) within 90 days
- Submit via same appeal portal
Payment Collection Methods
Once approved, funds can be accessed via:
- Bank Transfers: Direct to your account—fastest and most secure.
- Post Office Collection: Cash pickup at SAPO; ID required; scheduled based on your ID
- Retail Outlets: Collect at partnering stores (Pick n Pay, Boxer, Shoprite, Checkers)
- Mobile Money / CashSend: Through FNB eWallet, ABSA CashSend, iMali, PayMe, etc.
Common User Scenarios & Real Experiences
Scenario A: Late Bank Details Update
A user who was approved but didn’t have bank details updated received “Approved” status for a year without funds. After updating, they were backpaid and received the current month’s R370.
Scenario B: Phone Number Scams
Scammers register others’ IDs and phone numbers to redirect payments. Victims receive USSD prompts like “approve withdrawal” from unknown persons. This is a frequent scam—do not respond and report it.
Scenario C: Fraudident Cases
Identity fraud occurs when scammers apply for grants with stolen or copied IDs and SIM-number approvals. Users must monitor status and report irregular activity.
Enhancing Security & Avoiding Scams
- Never share OTPs with anyone.
- If prompted for withdrawal from your phone, always decline and report.
- Use services like Truecaller to block unknown calls.
- Report fraud to SASSA or the police immediately.
- Regularly check your status to catch unauthorized activity early.
Policy Changes & Future Outlook
- Income threshold verification is becoming fully automated, with monthly bank account checks—R625 cap remains.
- The SRD grant is considered short-term, typically limited to three months. Any extension depends on government policy and budget.
Maximizing the Use of SASSA Status Check
- Set reminders to check status at least bi-weekly.
- Keep your banking and contact information up to date.
- If declined, act quickly—appeals or reapplications must happen within specified windows.
- Report any suspicious prompts or requests for phone approvals.
- Use trusted, official channels (website, WhatsApp, USSD) only.
Frequently Asked Questions
How long does status update take?
Typically 5–10 working days, but processing can take up to 90 days during busy periods.
Is the grant permanent?
No. It’s a temporary relief program. Most users qualify for up to three months, with policy-dependant extensions .
What if I lose my phone?
Update your number on the SRD portal immediately and request SMS or email alerts. Re-apply or appeal with your new number.
Conclusion:
Using the SASSA Status Check is the key to staying informed about your SRD grant application. Whether you’re applying, waiting, or dealing with appeals, checking your status ensures you don’t miss your rightful support. Keep your personal details updated, watch out for scams, and act promptly.
Stay safe. Stay informed. Check your SASSA status today!